FREQUENTLY ASKED QUESTIONS
Aqua Croft Living
British Craftsmanship, Seamless Service
Contact Support
đź›’ ORDERS & PAYMENTS
Q: How do I track my order?
Once shipped, you’ll receive a tracking number via email. Track via carrier’s website (DPD/Royal Mail links provided).
Q: What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and Clearpay (interest-free installments).
Q: Can I change/cancel my order?
Email us within 1 hour of ordering at support@aquacroftliving.online. We’ll try to intercept processing!
📦 SHIPPING & DELIVERY
Q: Do you offer free shipping?
Yes! Free standard shipping on all UK mainland orders over £50. Excludes heavy freight (hot tubs/gazebos).
Q: How long does delivery take?
Standard items: 2-3 business days
Large items (pools/furniture): 7-14 days
Trackable from dispatch.
Q: Do you ship to Northern Ireland/Highlands?
Yes, but additional fees apply. Email us for a quote before ordering.
🔄 RETURNS & REFUNDS
Q: What’s your return policy?
Unused items in original packaging may be returned within 14 days. Full details: Returns Policy.
Q: Are returns free?
Yes, for:
Orders over £50 (UK mainland)
Faulty/damaged items
Otherwise: return shipping is customer-paid.
Q: How soon will I get my refund?
Within 30 days of us receiving your return. You’ll be emailed confirmation.
🏡 PRODUCTS & INSTALLATION
Q: Are pools/gazebos easy to install?
Most include step-by-step guides! For complex items (hot tubs/summer houses), we recommend our professional installation service (£150+).
Q: Do you sell spare parts?
Yes! Email parts@aquacroftliving.online with your product name + issue. We ship globally.
Q: How do I care for teak furniture/rattan?
See our Garden Care Guides. Teak needs annual oiling; synthetic rattan cleans with mild soap.
🌿 SUSTAINABILITY & SOURCING
Q: Where are your products made?
80% UK-crafted (Suffolk furniture, Yorkshire textiles). Imports (e.g., pool liners) meet strict ethical standards.
Q: Are materials eco-friendly?
Absolutely! We use:
FSC-certified hardwoods
Recycled marine-grade plastics
OEKO-TEX® certified fabrics
No tropical hardwoods ever.
Q: Is packaging recyclable?
Yes! All boxes/cushioning are 100% recyclable. Reuse insulation wool for garden mulch.
🤝 WHOLESALE & TRADE
Q: Do you offer trade discounts?
Yes! Designers/hotels qualify for 15-30% off. Apply at trade@aquacroftliving.online.
Q: Can I visit your Suffolk showroom?
By appointment only. Book a private tour to see pools, gazebos, and furniture in person.
đź’ˇ STILL HAVE QUESTIONS?
Email:Â support@aquacroftliving.online
Phone:Â +44 7401467466 (Mon-Fri, 9AM-5PM)
Live Chat: Visit our website (bottom-right corner)